Jaycee and Michele Have a Weekly Meeting to Discuss Staffing

question 9

Multiple Choice

Jaycee and Michele have a weekly meeting to discuss staffing in the four restaurants they own.Jaycee always starts the meeting by telling Michele a joke.Today, though, there was no joke--just a negative comment about the weather.Michele's awareness of the change in Jaycee's behavior is called

• A) benchmarking.
• B) empathizing.
• C) mirroring.
• D) recalling.

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Definitions:

Oral

Pertaining to the mouth or spoken words; used in communication through speech rather than written form.

Immediate Feedback

Quick response to a message or action, allowing for rapid adjustment and improvement.

Oral Medium

A channel of communication that involves conveying messages or information through spoken words, in contrast to written or visual mediums.

Written Medium

A form of communication that involves the use of written language to convey messages or information.