The Upside Down Pyramid Clearly Shows That the Job of Top

question 67

Multiple Choice

The upside down pyramid clearly shows that the job of top level managers is to support all EXCEPT

• A) middle managers.
• B) first line managers.
• C) operating workers.
• D) chairman of the board.

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Definitions:

Persuasive

Having the ability to convince others to agree with a viewpoint, idea, or course of action through argument or appeal.

Complaint Message

A form of communication used to express dissatisfaction or a problem to an individual or organization.

Claim Message

A communication used to formally request a correction or adjustment from a company or individual, typically due to unsatisfactory service or products.

Traditional Direct-Mail

A marketing strategy involving sending physical promotional materials directly to potential customers at their mailing addresses.