Managing with an Organization-Wide Commitment to Continuous Improvement, Product Quality

question 25

Multiple Choice

Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs is called:

• A) a learning organization.
• B) operations management.
• C) management by objectives.
• D) total quality management.

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Definitions:

Interpersonal Communication

The process of exchange of information, feelings, and meanings between two or more people through verbal and/or non-verbal methods.

How Are You Doing

A common greeting or inquiry into one's well-being.

Therapeutic Communication

Intentional and skilled verbal and nonverbal communication strategies used by healthcare professionals to support a patient's well-being.

Interpersonal Communication

The exchange of information, feelings, and meanings between two or more people through verbal and/or non-verbal methods.