A Food Chain Is Getting Complaints from Customers That the Waiting

question 114

Multiple Choice

A food chain is getting complaints from customers that the waiting time is too long from the time of order placement to the time of delivery during certain times of the day. The outlet wants to allocate service personnel and workstations based on alternative workload demands and in a way that minimizes both customer waiting times and costs of service workers. Which of the following quantitative approaches is the outlet most likely to apply?

• A) Inventory analysis
• B) Mathematical forecasting
• C) Queuing theory
• D) Linear programming
• E) Network models

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Definitions:

Interpersonal Issues

Problems or conflicts that arise in the course of interactions between individuals, often due to miscommunication, differences in values, or personality clashes.

Personal Comfort

The state of physical and psychological ease or well-being experienced by an individual, often influenced by environmental factors or personal preferences.

Power Distribution

The way authority, control, and decision-making are spread across an organization or society.

Social Loafing

The phenomenon where individuals in a group or team exert less effort towards achieving a goal than when they work alone.