Melissa, a Manager in the Customer Service Division of a Company

question 46

Multiple Choice

Melissa, a manager in the customer service division of a company, usually makes decisions to resolve customer complaints based on her previous experiences and the standard procedures set by the company. The type of decision being made by Melissa is known as a _____ decision.

• A) unstructured
• B) tactical
• C) nonrecurring
• D) programmed
• E) unique

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Definitions:

Serous Discharge

A clear, thin, and watery fluid that can emanate from a wound, indicating either normal healing or the early stages of infection.

Carcinoma Lesion

A malignant lesion or tumor that arises from epithelial cells, often found in the skin or lining of internal organs.

Prostate-specific Antigen

A protein produced by the prostate gland, elevated levels of which can indicate prostate cancer or other prostate disorders.

Transrectal Ultrasound

An imaging test using sound waves to create pictures of the prostate gland and surrounding tissues, performed by inserting a probe into the rectum.