Which of the Following Statements Best Describes the CRM Cycle

question 84

Multiple Choice

Which of the following statements best describes the CRM cycle?

• A)The letters CRM are an acronym for consumer relationship marketing.
• B)The CRM cycle does not affect employees outside the marketing and management functional areas.
• C)The CRM cycle is continuous and circular with no predefined start or end point.
• D)The CRM cycle takes a simplistic perspective on customers.

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Definitions:

Virtual Organizations

Organizations that operate primarily through digital or electronic means, enabling remote work, digital collaboration, and operations without a fixed physical presence.

Value-Added Subcontractors

Subcontractors who not only provide services or products but also contribute additional value to the contracting company's project or process.

Telecommunications Technology

The hardware and software employed in transmitting information (voice, data, text, or images) over distances.

Organizational Culture

The shared values, beliefs, and practices that shape the behavior and attitudes of members within an organization.