Refer to Western Union

question 42

Multiple Choice

Refer to Western Union.Which service quality does Western Union provide to its users?

• A)tangibility
• B)responsiveness
• C)assurance
• D)reliability

---

Definitions:

Stereotype Threat

The risk of confirming negative stereotypes about an individual's racial, ethnic, gender, or cultural group, which can hinder performance in a variety of settings.

Master Status

An individual’s most significant status, which often overshadows all other social positions they may occupy.

Stigmatizing Attribute

A characteristic of a person that is socially devalued or discredited, leading to stigma or discrimination.

Total Self

The complete set of characteristics, values, beliefs, and abilities that make up an individual's identity.