Which of the Following Is NOT a Method Firms Can

question 5

Multiple Choice

Which of the following is NOT a method firms can use to reduce the inherent variability of services?

• A)standardized preparation procedures
• B)standardization
• C)hiring more full-time employees
• D)training of employees in performance standards

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Definitions:

Treatments

Specific conditions applied to groups in an experiment to determine their effect on an outcome.

Mean Square

In analysis of variance (ANOVA), the average of squared differences from the mean, used to assess within-group and between-group variability.

Error

The difference between the observed value and the true value in statistics and scientific measurements.

Null Hypothesis

A statement used in hypothesis testing that indicates no significant difference or effect.