Clarksdale,Mississippi,is the Home of the Shack-Up Inn,the Only Inn in the World

question 159

Multiple Choice

Clarksdale,Mississippi,is the home of the Shack-Up Inn,the only inn in the world that is made up of actual shotgun houses.(Shotgun houses contain two or three rooms in a row.A resident of the house is able to stand at the front door and shoot through all the rooms and out the back door without hitting any walls. ) Obviously,the shacks are not luxurious although they do have indoor plumbing and electricity.The owner decided these were the only changes customers would want to be made in the shacks.In this instance,what is the service provider likely to have a gap between?

• A)what the company tells the customer it provides and what is actually provided
• B)service quality specifications and employee training
• C)what customers want and what management thinks customers want
• D)service expectations and what customers are told to expect

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Definitions:

Pledged As Collateral

Assets that are offered as security for the repayment of a loan, where the lender has the right to take possession of the assets if the borrower defaults on the loan obligations.

Present Values

The monetary value now of a future lump sum or cash flow series, taking into account a particular rate of return.

Excel

A spreadsheet program developed by Microsoft used for data organization, analysis, and calculation.

Periodic Interest Payments

Regularly scheduled payments made to a lender or creditor for the use of borrowed money, typically part of the terms of a loan.