In an Industry Where Guests Are Tired of Cookie-Cutter Hotels,some

question 187

Multiple Choice

In an industry where guests are tired of cookie-cutter hotels,some consumers are looking for personalized service,which can be found in boutique hotels.Boutique hotels cater to their guests' sense of their personal image as being discriminating,more sophisticated,and more hip.Frequently,these guests don't want to be where the crowds are.This is a small but growing market niche.There are no generally recognized rules for boutique hotels,but they tend to be small and service oriented,with high-style decor and top-notch restaurants.Employees are called cast members.Amenities include cordless phones,DVD players,Aveda brand bath and hair products,and down comforters and pillows.
-Refer to Boutique Hotels.Since boutique hotels are typically independently owned and/or part of small chains,people who seek out boutique hotels cannot be sure of what type of amenities or specific services they will be provided.In other words,the services provided by boutique hotels tend to be relatively high in which of the following?

• A)inseparability
• B)intangibility
• C)heterogeneity
• D)perishability

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Definitions:

Agreeableness

A personality trait characterized by warmth, kindness, and cooperativeness, influencing how individuals interact within social and organizational contexts.

Job Crafting

The act of employees modifying and personalizing their job to better fit their strengths, passions, and motives, leading to improved job satisfaction and performance.

Job Resources

Various physical, psychological, social, or organizational aspects of a job that can help achieve work goals, reduce job demands, and stimulate personal growth.

Job Demands

The physical, psychological, social, or organizational aspects of a job that require sustained physical or mental effort.