Successful Selling of Complex Products Such as Computer Software Requires

question 29

Multiple Choice

Successful selling of complex products such as computer software requires excellent salespeople.Lack of quality service in the marketplace led Alan Hall,head of a small computer networking company,to open Technology Advancement Corporation in 1988.Today,Technology Advancement is a national field marketer with several divisions.The bulk of its business involves training and educating salespeople on the features,benefits,competitors,and market potential of Technology Advancement's clients' products.To date,Technology Advancement has focused on computer software and hardware makers and has launched most of the marquee names in the industry: Novell,Lotus Development,IBM,Microsoft,Apple Computer,Hewlett-Packard,Motorola,Intel,and Xerox,as well as smaller firms.
Here's how the Technology Advancement client relationship works for training.A marketer hires the company to promote its product or to launch a new product,and Technology Advancement assigns a team exclusively to that client.The team gathers,usually at a ski resort,and the client comes in for the training.The training starts with explaining how to use direct communication with a prospective purchaser and how it fits the company strategy and differs from sales promotion.Latest developments in the selling process are explained with special emphasis on networking,follow-up strategies,and post-purchase customer service.Many computer giants have reported that this type of training program has significantly improved their business.
-Refer to Kraft Foods.Why is the AIDA concept encouraged among the sales teams?

• A)It can help in the communication process.
• B)It can help in the networking process.
• C)It can help in the selling process.
• D)It can help in the cold calling process.

---

Definitions:

Ethics Competency

The capability to identify, assess, and act upon ethical dilemmas and issues according to moral principles in professional settings.

Survival of the Bank

Strategies and measures adopted by a financial institution to continue its operations and remain solvent during challenging times.

Likelihood of Commitment

The probability or extent to which individuals are expected to be dedicated or loyal to a cause, decision, or organization.

Subordinates

Individuals who work under the authority of someone else in an organization, typically referring to employees who report directly to a manager or leader.