Sue Is Taking an Online Class

question 19

Multiple Choice

Sue is taking an online class.When it is time for the mid-term exam,she is told that it is open-note and open-book.However,she has a strict time limit of 90 minutes to complete it.As she finishes each answer,she must click "submit" before she can move on to the next question.She moves quickly through the multiple choice questions at the beginning.The essays,however,take her more time to complete.She finishes her second,and final,essay at 91 minutes.She clicks "submit" but the answer is not accepted since it is beyond the time limit and she automatically loses 20 points from her grade.This situation illustrates which type of control?

• A)Direct control
• B)Technological control
• C)Ideological control
• D)Disciplinary control

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Definitions:

Net Present Value

A financial metric that calculates the present value of all future cash flows of a project or investment, subtracting the initial investment cost.

Customer Lifetime Value

A prediction of the net profit attributed to the entire future relationship with a customer.

Relationship

The connection or association between individuals, groups, or entities, which can be professional, personal, or commercial in nature.

Relationship Selling

A sales approach focusing on building long-term relationships with customers, rather than on individual transactions, to foster loyalty and repeat business.