Cynthia Is Asked to Always Greet Customers with a Smile

question 26

Multiple Choice

Cynthia is asked to always greet customers with a smile in her voice,as if she's completely loving her job as a customer-service representative for an online shoe company."Customers will," after all,"spend more money if greeted by a smiling voice," insists the company trainers.Which of the following best describes what the company is asking Cynthia to do?

• A)Emotional labor
• B)Culture of fun
• C)Bounded emotionality
• D)Emotional dissonance

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Definitions:

Rectangle

A quadrilateral with four right angles and two pairs of parallel and equal sides.

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The specification of attributes and behaviors of objects in object-oriented programming by defining a class.

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The rate at which an object covers distance or an operation is performed, often measured in units per time.

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