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Emotional Labor
The process of managing feelings and expressions to fulfill the emotional requirements of a job. This often involves regulating one's emotions to meet professional demands.
Emotional Display Rules
Cultural norms that dictate the appropriate expressions of emotion in various situations.
Emotions
Complex psychological states involving thoughts, feelings, and physiological changes that influence behavior and perception.
Beliefs
The attitudes or convictions that an individual holds to be true, often forming the basis for behavior and decision-making.
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