Examlex
Which of the following tabs contains Form Controls?
Potential Gaps
Possible disparities or differences that could emerge between expectations and actual outcomes in various contexts, such as service delivery, product performance, or communication.
Service Quality
The evaluation of the alignment between a customer's expectations and the quality of service provided.
Evaluate Service
The process of assessing the quality, efficiency, and satisfaction provided by a service to ensure it meets or exceeds customer expectations.
Frontline Employees
Workers who directly interact with customers, playing a critical role in customer service and experience.
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