Examlex
A manager must know enough about the IT architecture and IT infrastructure so that he or she can:
Strong Desire
An intense yearning or longing for something, often driving motivation and action toward achieving a specific goal.
Emotional Labor
The process of managing feelings and expressions as part of fulfilling the emotional requirements of a job role, often involving the suppression or induction of certain emotions.
Deep Acting
An emotional labor strategy where individuals try to align their genuine feelings with the emotions they are required to display in their job.
Surface Acting
The process of altering one's external expression to match expected emotions while internal feelings remain unchanged.
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