When Mary's Macaroons Conducted a ________ on Its Customer Service

question 29

Multiple Choice

When Mary's Macaroons conducted a ________ on its customer service positions,it found that 35% of the customer service employee's time was being spent on administrative duties,not focusing on customer service.

• A)job analysis
• B)value chain analysis
• C)job rewards analysis
• D)competency analysis

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Definitions:

Debt Capital Structure

The composition of a company’s debt and equity capital, and the strategies used to finance its operations and growth. It often refers to the balance between the company's debt (liabilities) and equity (shareholder's equity).

Annual EBIT

Earnings Before Interest and Taxes calculated over a yearly period, indicating the profitability of a company before accounting for interest and tax expenses.

Homemade Leverage

The use of personal borrowing to change the overall amount of financial leverage to which the individual is exposed.

Capital Structure

The combination of a firm's long-term loans, particular short-term borrowings, ordinary shares, and preferred shares, which represents how a company funds its general activities and expansion.