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Edwin Is the HR Manager at a Customer Care Unit

question 25

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Edwin is the HR manager at a customer care unit with close to 1,000 employees.He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees.Edwin observes a high positive correlation between the employees' ability to adapt and the turnaround time.However,he decides to avoid using this criterion when recruiting employees.Which of the following,if true,would MOST strengthen this decision to avoid the criterion?


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