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Edwin Is the HR Manager at a Customer Care Unit

question 25

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Edwin is the HR manager at a customer care unit with close to 1,000 employees.He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees.Edwin observes a high positive correlation between the employees' ability to adapt and the turnaround time.However,he decides to avoid using this criterion when recruiting employees.Which of the following,if true,would MOST strengthen this decision to avoid the criterion?


Definitions:

Resources Consumed

The materials, time, energy, and other assets used or expended in the process of achieving a task or goal.

Mission Statement

A formal summary of the aims and values of a company, organization, or individual, guiding its strategies, goals, and actions.

Personal Productivity

Refers to the effectiveness and efficiency by which an individual can complete tasks and achieve goals.

Compass

A navigational instrument used to determine direction relative to the Earth's magnetic poles.

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