External Customers Are the Best Source of Information on Employees

question 31

True/False

External customers are the best source of information on employees' task behaviors.

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Definitions:

Personalities

Refers to the characteristic patterns of thoughts, feelings, and behaviors that make a person unique.

Sociologist

A social scientist who studies the behavior, interactions, and structure of groups of people within societies.

Socialization

The process through which individuals learn and adopt the norms, values, and behaviors appropriate to their society or social group.

Agents of Socialization

Individuals, groups, or institutions that play a significant role in the socialization process, influencing the development of beliefs, values, and behaviors.