When a Call Center Fires an Employee Who Cannot Meet

question 4

Multiple Choice

When a call center fires an employee who cannot meet her call volume goals,which of the following types of turnover has occurred?

• A)dysfunctional
• B)functional
• C)avoidable
• D)voluntary

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Definitions:

Darwin's Theory

Refers to Charles Darwin's theory of evolution by natural selection, explaining the adaptation and survival of species over time.

Genetic Pollution

The unintended spread of altered genes from genetically modified organisms to natural organisms, considered harmful to the genetic integrity of the wild species.

Ecological Catastrophe

A severe, often sudden environmental disaster that results in significant ecological damage or degradation.

Last 50 Years

Refers to the most recent half-century period, often used in discussions to assess changes, developments, or trends over time.