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The balanced scorecard includes strategic,operational,financial,and customer-related goals.
Compulsory Arbitration
A mandatory process where a neutral third party makes a binding decision to resolve a dispute.
Voluntary Arbitration
A method of conflict resolution in which the conflicting parties choose to abide by the decision of an independent third party.
Assertive Behavior
A communication style in which individuals state their opinions and feelings clearly and directly while respecting the rights and beliefs of others.
Aggressive Behavior
Actions or conduct that intends to cause harm or intimidate another individual, often manifesting physically or verbally.
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