Define Customer Relationship Management and Explain Its Associated Tools and Levels

question 73

Essay

Define customer relationship management and explain its associated tools and levels of relationships.

Understand the concept of national origin discrimination and its implications in the workplace.

Identify the legal and ethical considerations surrounding English-only rules and language requirements.

Recognize the role of accent and language ability in employment decisions and their potential for discrimination.

Distinguish between lawful and unlawful employment practices related to national origin.

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Definitions:

Task Significance

The degree to which a job has a substantial impact on the lives of other people, whether within the organization or in the wider world.

Empowerment

The process of giving employees power and control over their work, encouraging them to take initiative and make decisions to improve service and performance.

Scientific Management

A theory of management that analyzes and synthesizes workflows, aiming to improve economic efficiency and labor productivity.

Constructive Thought Patterns

Positive and productive ways of thinking that contribute to problem solving, decision making, and personal growth.