Which of the Following Actions Is a Restaurant Owner Most

question 45

Multiple Choice

Which of the following actions is a restaurant owner most likely to take in order to reduce problems associated with service intangibility?

• A) increase entree prices after 6:00 p.m.
• B) provide clean tablecloths and fresh napkins for each new customer
• C) empower employees to handle customer complaints
• D) offer discounted prices for appetizers ordered during happy hour
• E) hold regular employee workshops focusing on customer service

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Definitions:

Group Processes

Refers to the dynamics and interactions among members within a team or organization as they work together towards common goals.

Management

The organization and coordination of activities in order to achieve defined objectives, often through the application of available resources.

Leadership

The act of guiding or influencing a group towards achieving its goals by setting direction, creating an inspiring vision, and encouraging teamwork.

Managerial Roles

The specific categories of activities performed by managers, as identified by Henry Mintzberg, including interpersonal, informational, and decisional roles.