Product Quality Is Harder to Define and Judge Than Service

question 78

True/False

Product quality is harder to define and judge than service quality.

---

Definitions:

Fiscal Year

A 12-month period used for calculating annual financial statements in businesses and other organizations, differing from the calendar year.

Specific Identification

An inventory costing method where the cost of each specific item in inventory is identified and assigned to that item.

Net Income

The profit of a company after all expenses and taxes have been deducted from revenue.

Management

The process of directing, controlling, and organizing the work of a company or organization and its employees.