DSM-I and DSM-II

question 5

Multiple Choice

DSM-I and DSM-II

• A) were entirely empirically based.
• B) reflected a psychoanalytic orientation.
• C) included lists of specific symptoms or criteria for each disorder.
• D) all of the above

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Definitions:

Monetary Compensation

Payment received by an employee from an employer in the form of money for the services performed, which may include wages, salaries, and bonuses.

Service Failure

A situation where a service does not meet the customer's expectations, leading to dissatisfaction and potentially damage to the service provider's reputation.

Services Gap

The discrepancy between customers’ expectations of service quality and their actual experiences.

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.