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The patient is about to undergo a certain procedure and has voiced concern about outcomes and prognosis.The nurse caring for the patient underwent a similar procedure a few years earlier and stops to listen to the patient's concerns.Which of the following responses by the nurse may be most beneficial?
Value-Added
The enhancement a company gives its product or service before offering the product to customers, adding value beyond the cost of the raw materials.
Balanced Scorecard
A strategic planning and management system used by organizations to communicate what they are trying to accomplish and measure the performance against strategic goals.
Financial Measures
Quantitative indicators used to assess the financial health, performance, and stability of a business or project.
Customer Measures
These are metrics used by companies to assess satisfaction, loyalty, and experience from the customer's perspective.
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