Refer to the Scenario Below to Answer the Following Question(s)

question 110

Multiple Choice

Refer to the scenario below to answer the following question(s) .
John Mayes opened Sparkle Janitorial in 2005. John began his business by acquiring two contracts for office cleaning services from two local manufacturing facilities. For two years, John and his wife, Barb, performed the cleaning services alone. After acquiring three additional cleaning contracts in 2007, John hired two employees. "Up to that point, we had room to grow but we really had no advertising plan," John stated. "We were relying mostly on word-of-mouth."
By 2010, Barb hired another two full-time employees to begin Sparkle's new endeavor: carpet cleaning in homes and offices. "Competition was getting tough for both of our services at that point," Barb added. "We ran a local radio spot three times each week. Then we had an advertiser print coupons on placemats. That gave us a little more exposure."
John and Barb Mayes admit that they did not realize the value of a sound promotional plan earlier. "We wish we would have put together something catchy with a jingle long before now," they said.
-John and Barb could have drawn attention to their services in several ways by using effective integrated marketing communications. Which of the following is NOT a part of an IMC strategy?

• A) public relations
• B) personal selling
• C) direct marketing
• D) strategic planning
• E) sales promotion

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Definitions:

Issues Management

The systematic process by which an organization identifies, assesses, and responds to issues that could potentially impact its reputation or operational success.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and those of others, enhancing interpersonal communication and relationships.

Reputation Doctor

A professional or service specializing in managing and repairing the public image or reputation of individuals, companies, or organizations.

Issues Management

The process of identifying, assessing, and responding to potential issues or risks that could impact an organization, in order to mitigate negative effects.