A Customer Calls Up to Find Out How Much 1000

question 12

Multiple Choice

A customer calls up to find out how much 1000 units of a product would cost.This is an example of: ____ in the sales and distribution process.

• A) Pre Sales Activities
• B) Sales Order Processing
• C) Inventory Sourcing
• D) Delivery and Billing
• E) Payment

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Definitions:

Shaping

a method of training by which successive approximations toward a desired behavior are reinforced until the behavior is achieved.

Successive Approximations

A method used in behavioral psychology involving the reinforcement of behaviors that are increasingly similar to the desired behavior.

Reinforcements

In psychology, reinforcements refer to incentives or consequences that strengthen the behavior they follow, making it more likely to occur in the future.

Chaining

A behavioral technique of teaching complex tasks by breaking them down into simpler steps or components.