Which of the Following Are Goals of Customer Relationship Management

question 7

Multiple Choice

Which of the following are goals of customer relationship management (CRM) ?

• A)A continuing dialogue with customers.
• B)Personalized treatment of the most valuable customers.
• C)Achieving customer retention.
• D)All of the above.
• E)(a)and (c)only.

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Definitions:

Fodor's Modularity Hypothesis

A theory that suggests the mind is composed of innate, specialized modules, each with a specific function.

Language Processes

Cognitive activities involved in the comprehension, use, and production of language, including listening, speaking, reading, and writing.

Cognitive Processes

Mental activities involved in acquiring, storing, retrieving, and using information, including perception, memory, reasoning, and language.