The Element of Customer Interface That Refers to the Knowledge

question 4

Multiple Choice

The element of customer interface that refers to the knowledge captured from customers and the degree to which this information is used to provide enhanced value to the customer is:

• A)fulfillment and support.
• B)information and insight.
• C)relationship dynamics.
• D)pricing structure.

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Definitions:

Total Inputs

The complete set of resources, materials, and labor used in the production process of goods or services.

Productivity Measure

A quantifiable standard or metric used to assess the efficiency and effectiveness of a task, process, or resource in generating output.

Routing

The process of determining the best path for data to travel from its source to its destination in a network, or the process of planning an efficient path for logistics and transport.

Sequencing

The process of organizing or arranging items, actions, or events in a specific order.