The Element of Customer Interface That Refers to the Knowledge

question 4

Multiple Choice

The element of customer interface that refers to the knowledge captured from customers and the degree to which this information is used to provide enhanced value to the customer is:

• A)fulfillment and support.
• B)information and insight.
• C)relationship dynamics.
• D)pricing structure.

---

Definitions:

Liberalization

The process of eliminating restrictions and limitations, typically in the context of economic policies to encourage free trade, open markets, and reduced government interventions.

Global Retail Development Index

An annual study that ranks countries based on the attractiveness and potential of their retail markets for investment by retail companies.

Trade Surplus

A situation where a country exports more goods and services than it imports, leading to a positive balance of trade.

Exporting

Producing goods in one country and selling them in another.