Which of the Following Are Components of a Firm's Service

question 22

Multiple Choice

Which of the following are components of a firm's service offering and customer-linking processes that affect customer satisfaction?

• A)Technical assistance and training.
• B)Recovery process for fixing service problems.
• C)Basic elements of the service offering expected by customers.
• D)All of the above.
• E)Only a and b.

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Definitions:

Functional Finance

Functional finance is a theoretical approach to fiscal policy which holds that government budgets should be primarily evaluated on their effects on the economy rather than on principles of borrowing and debt.

Federal Budget

The annual financial statement presenting the government's proposed revenues and spending for a financial year.

Crowding In

An economic situation where increased government spending leads to an increase in private sector investment.

Crowding Out

A phenomenon where increased government spending leads to a reduction in private sector investment due to higher interest rates.