In Evaluating Service Quality,customers Focus On

question 14

Multiple Choice

In evaluating service quality,customers focus on:

• A)empathy.
• B)responsiveness.
• C)assurance.
• D)reliability.
• E)all of the above

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Definitions:

Relevance

The importance or applicability of something in relation to a specific matter or context.

Observable Culture

The visible elements of an organization's culture, such as behaviors, rituals, and symbols, that can be seen and understood by outsiders.

Organisational Life

The cycle through which an organization progresses, including stages such as startup, growth, maturity, and decline.

Rites And Rituals

Ceremonial practices and procedures carried out by an organization that have symbolic significance and contribute to culture.