The First Step in Understanding a Customer's Experience Is to Develop

question 66

Short Answer

The first step in understanding a customer's experience is to develop a ____________________map.

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Definitions:

Health Insurance

Coverage under this type of insurance often includes payment for health-related services such as surgeries, medications prescribed by a doctor, and in some cases, dental procedures for the insured individual.

Deductibles

The amount paid out of pocket by the policyholder before an insurance company will pay any expenses.

Copayments

Fixed amounts paid by a consumer for healthcare services at the time of service, with the remainder covered by insurance.

Health Care Costs

The expenses associated with medical and health services, including treatment, medication, and hospitalization.