CRM Provides Several Advantages to Business Although Some Control of the Consumer

question 53

True/False

CRM provides several advantages to business although some control of the consumer is sacrificed.

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Definitions:

Feelings

Subjective experiences of emotions, such as happiness, sadness, anger, or love, often influencing behavior and thought.

Self-Actualization

The realization or fulfillment of one's talents and potentialities, especially considered as a drive or need present in everyone.

Abraham Maslow

A psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.

Carl Rogers

An influential American psychologist who founded the humanistic approach to psychology, emphasizing the importance of free will, self-efficacy, and psychological health.