SCENARIO 2-6 Michael Is Angry That He Was Disciplined by His

question 4

Multiple Choice

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello, although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse, and then works quickly when working in the public areas of the store.He sometimes hides in the washroom during his shift to avoid talking to his boss.
Michael is

• A)high in self-monitoring.
• B)deep acting.
• C)surface acting.
• D)displaying emotional labour.
• E)expressing felt emotions.

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Definitions:

Ethical Imperatives

Moral obligations or principles that individuals or societies strive to follow and uphold.

Written Argumentation

The process of logically presenting reasons in writing to support or refute a given claim or position.

Evaluating

The process of judging or assessing something's value, significance, or condition based on criteria and standards.

Rubric

An established set of guidelines or criteria used to evaluate or assess performance on a specific task or activity.