SCENARIO 2-6 Michael Is Angry That He Was Disciplined by His

question 69

Multiple Choice

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello, although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse, and then works quickly when working in the public areas of the store.He sometimes hides in the washroom during his shift to avoid talking to his boss.
Michael shows employee deviance by

• A)being angry.
• B)taking extra time in the warehouse.
• C)working quickly in the public areas of the store.
• D)hiding from the boss in the washroom.
• E)smiling at customers.

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Definitions:

Developmental

Pertaining to growth or progress, often used in contexts relating to personal, professional, or organizational advancement.

Organizational Behavior Modification (OBM)

A plan for managing the behavior of employees through a formal system of feedback and reinforcement.

Informal System

An unstructured and unofficial means of operation within an organization, consisting of activities and communications that are not prescribed by formal rules, policies, or structures.

Reinforcement

The process of encouraging or establishing a behavior through rewards or punishments.