SCENARIO 2-6 Michael Is Angry That He Was Disciplined by His

question 4

Multiple Choice

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello, although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse, and then works quickly when working in the public areas of the store.He sometimes hides in the washroom during his shift to avoid talking to his boss.
Michael is

• A)high in self-monitoring.
• B)deep acting.
• C)surface acting.
• D)displaying emotional labour.
• E)expressing felt emotions.

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Definitions:

General Manager

A top executive responsible for overall operations and performance of a business or a specific unit within the organization.

Formal Network

An official, structured system of relationships and channels within an organization or group.

Upward Movement

Progression or advancement towards higher positions, levels, or states, often used in the context of careers or financial growth.

Lateral Movement

The process in cybersecurity where an attacker moves through a network searching for key data and access after gaining an initial foothold.