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SCENARIO 3-1 Making sense of behaviour in organizations is challenging at the best of times.Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.
Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity.During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.
Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process.Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assist in this direction.
Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated.In short, Jack needs to grasp not only a full understanding of organizational dynamics, but must use his experience and expertise to apply the process to his company.
In researching further, Jack found that some corporations choose to highlight the value of diversity because
Isolated Major Stress
A significant stressful event or situation that is distinct and separate from the ongoing stresses of everyday life, potentially having a profound impact on an individual's mental health.
Family Function
The roles and interactions within a family system that contribute to its members' emotional, physical, and social support and well-being.
Cares
Shows concern and provides for someone's needs.
Academic Achievement
The extent to which a student has accomplished their learning goals or objectives, often measured by grades or standardized tests.
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