SCENARIO 4-3 Sara Is a New Manager Who Has Just

question 129

Multiple Choice

SCENARIO 4-3 Sara is a new manager who has just been hired by Glass Industries Inc.She has discovered that working conditions are not good for her employees -they work in an old building with a poor heating, air-conditioning and ventilation system.The work itself is tedious and a supervisor who reports directly to Sara is rarely available to assist and help them make decisions on unique work orders.Sara has decided to analyze this work situation using Herzberg's motivation-hygiene.
Which of the following would motivate the employees according to Herzberg

• A)improvement in working conditions
• B)fixing the heating system
• C)receiving recognition for a job well done
• D)having the supervisor "hang around" more
• E)eliminating the supervisor's position.

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Definitions:

Arbitration

A method of resolving disputes outside the courts, where the parties present their case to a neutral third party, who makes a binding decision.

Alternative Dispute Resolution Act

Legislation that provides for the resolution of disputes through methods other than litigation, such as arbitration or mediation.

Federal District Court

The general trial courts of the United States federal court system where civil and criminal cases are heard and decided.

ADR

Stands for Alternative Dispute Resolution; it is a set of procedures such as mediation and arbitration for resolving disputes outside the traditional judicial system.