A Consistent Conflict Among Members of John's Staff Is the Lack

question 100

Multiple Choice

A consistent conflict among members of John's staff is the lack of resources; John's staff believe other departments have more and newer technology to complete their work, so they grumble and complain to and about each others use of technology and compare themselves to the other departments.Because he knows it isn't true that other departments have newer and better equipment, John could manage this conflict effectively by

• A)authoritative command.
• B)altering the human variable.
• C)altering the structural variables.
• D)expansion of resources.
• E)avoidance,

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Definitions:

Customer Satisfaction

The measure of how products or services provided by a company meet or surpass customer expectations.

Controllable Cost

An expense over which a company or individual has the ability to manage or dictate the amount spent.

Labour Costs

The total expenditure incurred by employers to compensate their employees, including wages, benefits, and taxes.

Organization

A structured group of people who come together to achieve common goals, often through a division of tasks, responsibilities, and hierarchical structure.