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SCENARIO 11-1 You Have Discovered That the Area Managers in Your

question 57

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SCENARIO 11-1 You have discovered that the area managers in your organization seem to be very different in their managerial styles.In an effort to understand their styles, you decide to analyze their styles using Hersey and Blanchard's Situational Leadership.
Jack is 66 years old, has been with the company since he was 24, and plans to retire at the end of the year.His employees are all experienced and productive employees in their jobs, and so he seems to "leave them alone" most of the time.
Jack is generally not able to work well with Jill, who is a recent addition at the company, has an MBA and five years of industry experience at one of your main competitors.Jill's attitude is upbeat and she is always encouraging her employees that they need to work together because they have a "common stake" in the organization.Her employees are also experienced and productive employees and seem a bit frustrated with all the meetings and planning sessions Jill holds.
Doug is a former military sergeant.Doug doesn't trust his employees to complete all of the job tasks at all times, and so he supervises them closely.He has told you before that his employees don't complete all of components of the job properly; when productivity has to be pushed, health and safety tasks get ignored and accident numbers go up; when there is no pressure to get a product run completed, often the quality control checks are dropped from the work routine, as the employees just don't seem to care.Doug sees it as his job to redirect the workers when they ignore or forget to complete these tasks correctly.
The situational leadership style that Jill should use is

Definitions:

Segmentation Variable

Criteria used to divide a market into smaller, more homogenous groups of customers based on characteristics like demographics, psychographics, or behavior.

Metropolitan Statistical Area

A geographic region with a relatively high population density at its core and close economic ties throughout the area, commonly used for statistical purposes.

NAICS Sector

Categories in the North American Industry Classification System, a standard used by Federal statistical agencies for classifying business establishments.

Target Segment

A specific group of consumers identified as the intended audience for a product or marketing campaign, characterized by particular needs or preferences.