SCENARIO 14-1 Your Small Company Has Discovered That Other Companies

question 91

Multiple Choice

SCENARIO 14-1 Your small company has discovered that other companies are able to outbid you; your entire operation and product are in need of complete reorganization and redesign.
Several months later, you find that the production department is still disengaged from the need for change in the company; You hear them talking one day about "how no one else can run these machines" and "no one else knows how make the product like us".Because the whole department seems to share this view, you are facing

• A)process-value resistance
• B)productivity resistance
• C)re-engineering resistance
• D)organizational resistance
• E)individual resistance

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Definitions:

Performance Achievement

The process of meeting and exceeding set performance standards or goals within an organization.

Expected Behaviours

The conduct or actions that an organization anticipates from its employees, based on its values, policies, and culture.

Critical-Incident Technique

A method used in management and training to collect direct observations of human behavior to identify events that lead to success or failure.

Restaurant

A business establishment where meals or refreshments can be purchased.