Cole's Performance Appraisal Describes His Actions Along a Continuum

question 40

Multiple Choice

Cole's performance appraisal describes his actions along a continuum.For example, when it comes to customer service, he receives a 1 if he regularly ignores customers, a 3 if he regularly greets customers, and a 5 if he regularly greets customers and asks how he can help.It appears Cole is using the ______ method of performance appraisal.

• A)ranking
• B)management by objectives
• C)graphic rating
• D)behaviorally anchored rating
• E)qualitative ranking

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Definitions:

Elwood Holton

An influential figure in the field of adult education, known for contributions to theories regarding the transfer of learning and human resource development.

Implications

The possible effects or consequences that may result from a particular action or decision.

Transfer of Training

The successful transfer of abilities, understanding, or actions acquired in one situation to a different situation.

Affective Reaction

The emotional response or feelings of an individual toward a particular experience, event, or change, which can significantly influence motivation and behavior.