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Daniel knew his performance appraisal was coming up in one month.He spent that month coming to work early and staying late.As a result, he got an excellent rating on his performance appraisal when his performance for the entire year had only been average.It is likely his manager made an error due to _______.
Listening
The active process of receiving, decoding, and interpreting spoken messages.
Remember
The cognitive process of recalling information or experiences previously learned or encountered.
Active Listening
The practice of fully concentrating on what is being said rather than just passively hearing the message, involving feedback and engagement.
Receptive Mind-Set
An attitude or approach characterized by being open and willing to consider or accept new ideas and information.
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