"Can You Explain What You Would Do If a Customer

question 136

Multiple Choice

"Can you explain what you would do if a customer needed to discuss an error in her invoice?" represents what type of interview questions?

• A)hypothetical
• B)closed ended
• C)representational
• D)probing

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Definitions:

Mediation Strategy

A plan or approach used in mediation to facilitate negotiations and resolve disputes between conflicting parties.

Rewards

Benefits, compensation, or recognition received in exchange for one's effort, achievement, or service.

Inducements

Incentives or rewards offered to persuade or encourage someone to act in a desired manner, often used in negotiations to reach an agreement.

Conflict Levels

Conflict levels refer to the intensity or scale of disagreement or opposition present in a situation, ranging from mild disputes to severe confrontations.