Why Would an Organization Choose to Pay for Longevity Instead

question 2

Multiple Choice

Why would an organization choose to pay for longevity instead of performance?

• A)They want an older workforce because older workers can mentor the younger employees
• B)Older workers are nearly always much more productive than younger workers
• C)Customers may have strong relationships with employees that they have dealt with for most of their lives.
• D)People with greater organizational tenure know,and could tell others about,all of the skeletons in the corporate closet
• E)Younger workers are just not as dedicated as workers with longer tenure in the company.

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Definitions:

Customer Needs

The wants, expectations, and requirements of consumers that businesses aim to fulfill with their products or services.

Empathy

The ability to understand and share the feelings of another from their perspective; often described as putting oneself in another's shoes.

Golden Rule

A moral principle that suggests treating others as one would wish to be treated, promoting empathy and fairness.

Ethical Customer Service

The practice of treating customers with fairness, honesty, and respect, adhering to moral principles during service interactions.