Dongfang Has Recently Moved Up to Shift Manager at Common

question 2

Multiple Choice

Dongfang has recently moved up to shift manager at Common Grounds,a popular local coffee shop.When she was a barista,she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement,Holly,started,Dongfang continued to talk to the customers about the different coffees while Holly was relegated to steaming the milk.Dongfang is spending time on ____________.

• A)leading the store
• B)managing people
• C)controlling Holly
• D)nonmanagement functions

---

Definitions:

Training Programs

Structured courses or learning experiences aimed at enhancing the skills, knowledge, and competencies of participants for personal development or career advancement.

Collective Bargaining Laws

Legislation that governs the negotiation processes between employers and a group of employees aimed at reaching agreements that regulate working salaries, working conditions, and other aspects of workers' compensation and rights.

Surface Bargaining

A tactic in labor negotiations where one party pretends to negotiate while having no intention to reach an agreement or compromise.

Negotiating Team

A group of individuals designated to negotiate on behalf of an organization or group, such as a labor union or an employer, during collective bargaining sessions.