_____ Can Be Considered Founders or Others Who Have Made

question 95

Multiple Choice

_____ can be considered founders or others who have made outstanding contribution to their organizations.

• A)Heroes
• B)Slogans
• C)Stories
• D)C.E.O.

Understanding the components and significance of a customer contact audit in service quality management.

Recognize the various dimensions of service quality and their relevance in evaluating and improving service delivery.

Appreciate the importance of effectively managing and responding to service failures for customer satisfaction and loyalty.

Identify the elements of service delivery processes including the experience economy and service blueprints.

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Definitions:

Industrial Society

A society characterized by a reliance on mechanized labor to create goods, leading to urbanization and changes in social structures.

Achieved Status

A status attained by effort.

Acquired Status

A social position that an individual gains through their own efforts, choices, or accomplishments rather than being born into it.

Macroanalysis

Analysis of the whole of society, how it is organized and how it changes.