Kimberly Is a Sales Associate at Justice,and a Customer Has

question 77

Multiple Choice

Kimberly is a sales associate at Justice,and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?

• A)Non-programmed decision
• B)Programmed decision
• C)Opportunity decision
• D)She did not have to make a decision here

---

Definitions:

Cultural experiences

Interactions, practices, and activities that give individuals insight into or an understanding of different cultures, traditions, and ways of life.

Social organizations

Structured groups of people who come together to pursue common interests or fulfill societal functions, such as families, businesses, and governmental bodies.

Openness

The quality of being open and willing to receive new ideas, feedback, or experiences.

Minority

A term used to describe individuals or groups who are part of a smaller segment of the population, distinct from the majority in terms of race, ethnicity, culture, or other characteristics.